Office Management & Effective Administrative Skills

Office Management and Effective Administration Skills is an exciting and interactive training programme. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success. In this programme emphasis is placed on: Building on existing good practice and on recognising areas where improvements can be made and developing strategies accordingly. Managing the network of relationships and interpersonal skills and communication.

Learning Outcomes

Learning Outcomes / Key Takeaways

In this programme you will be able to:

  1. Manage a network of working relations.
  2. Communicate effectively.
  3. Manage time for yourself and others.
  4. Manage the performance of admin staff.
  5. Improve written communications.
  6. Manage and present information.
  7. Organise and improve office systems.

Programme Outline

Module 1: The Office – Traditional vs. Emerging Office Management Trends

  • Defining the Role of the Office Manager
  • New approaches to managing
  • Communication Skills and techniques in the Office
  • Time Management

Module 2: Modern office management

Module 3: Business Meeting – Effective Meeting Planning

  • Record Management
  • Making Travel Arrangements: Logistics
  • Quality and Continuous Improvement (TQM) Difficult Situation
  • How to Write Instructions

Module 4: Administrative Skills

  • Facilities, Equipment, and Supplies Acquisitions
  • Office Design, Space, Health and Safety Issues
  • Space Management Techniques

Module 5: Human Relations in Business – Dealing with People and Emotions (CIP)

  • Employee recruitment, selection, orientation
  • Effective use of performance appraisals
  • Interviewing skills
  • legal and illegal questions

Each module focuses on clear objectives and skill demonstrations that can be easily linked to real life instances.

Delivery Method

Well-balanced theoretical and practical methodology, which includes interactive discussions, case studies, interactive activities/exercises and assignments to understand the concepts and their applicability.

Course Includes

  •  5-Day Training
  • Course Notes
  • Stationary
  • Nationally Recognized and Internationally Accredited Certification
  •  Tea/Coffee Breaks
  • Working Lunches- Training materials (Soft file)
  • An evening of Thai culture emersion - River Cruise.

Evaluation Criteria

Participants must have attended the sessions at least 80% in order to receive a CERTIFICATE from Bangkok School of Management.

Training Date
Month Day(s) Year

January 9-13
January 23-27 2023
February 6-10 2023
20-24 2023
March 13-17 2023
March 27-31 2023
April 17-21 2023
April 24-28 2023
May 8-12 2023
May 22-26 2023
June 3-7 2023
June 23-30 2023
July 3-7 2023
July 17-21 2023
August 7-11 2023
August 21-25 2023
September 4-8 2023
September 25-29 2023
October 2-6 2023
October 16-20 2023
November 6-10 2023
November 27- 01 December 2023
December 4-8 2023
December 11-15 2023

Location: Bangkok, Thailand

**Reserve your seats now! No CREDIT CARD required.**